FAQ

Product Questions

1. What types of Christmas decorations do you offer?

We offer a wide range of high-quality, affordable holiday decorations to bring cheer to your home. Our products include Christmas trees (like tabletop trees), lights (such as string lights, C7 bulbs, and outdoor lights), garlands, stockings, nutcrackers, tree skirts, and more unique items like novelty lights and lit water globes. Everything is designed to create a magical winter wonderland!

2. Are your products suitable for outdoor use?

Yes, many of our products, like outdoor lights and some decorations, are designed for outdoor use. Please check individual product descriptions for specific details on weather resistance and usage instructions to ensure your decorations shine brightly all season long.

3. Do you offer energy-efficient lighting options?

Absolutely! We have a variety of energy-efficient LED lights that save power and last longer, perfect for eco-conscious shoppers who want to keep their holiday bright and green.

Shipping and Delivery

1. Where do you ship to?

We ship globally to bring holiday cheer to homes worldwide! However, due to logistical constraints, we cannot deliver to some remote areas in Asia and other isolated regions. If you’re unsure about your location, contact us at [email protected] for assistance.

2. What are your shipping options and times?

We offer two convenient shipping methods:

• Standard Shipping: For a flat rate of $12.95, we use DHL or FedEx. Orders are processed in 1-2 business days, and delivery takes 10-15 days after shipment.
• Free Shipping: For orders over $50, we use EMS. Processing takes 1-2 days, and delivery takes 15-25 days after shipment. This is a great economical choice if you plan ahead!

During peak seasons (like November and December), delivery times may vary slightly, but we always aim to meet our promises.

3. How can I track my order?

Once your order is shipped, we’ll send you a tracking number via email. You can use this to monitor your delivery through the carrier’s website (DHL, FedEx, or EMS). If you need help, just email us!

Returns and Refunds

1. What is your return policy?

We want you to be completely satisfied! You can return items within 15 days of receipt for a refund or exchange. Please ensure items are in original condition. For details, refer to our Returns Policy or contact us at [email protected].

2. How do I initiate a return?

To start a return, email our customer service team with your order number and reason for return. We’ll guide you through the process and provide a return address. We aim to make it hassle-free so you can focus on enjoying the holidays.

3. Are there any items that cannot be returned?

Generally, all items can be returned if they’re unused and in original packaging. However, for hygiene reasons, personalized products or opened electrical items (like lights) may have restrictions. Check our Returns Policy for specifics.

Payment and Account

1. What payment methods do you accept?

We accept major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure and convenient checkout. Your payment information is encrypted and safe with us.

2. Do I need to create an account to place an order?

No, you can checkout as a guest! However, creating an account allows you to track orders, save favorites, and enjoy faster shopping in the future. It’s optional but helpful for a seamless experience.

3. What should I do if my payment fails?

If you encounter payment issues, first ensure your card details are correct and you have sufficient funds. For persistent problems, contact your bank or try using PayPal. If needed, reach out to us at [email protected] for support.

General Questions

1. How can I contact customer service?

We’re here to help! Email us at [email protected] for any questions or concerns. Our team based in Fort Worth, Texas, responds promptly to ensure your holiday decorating is joyful.

2. Do you offer discounts or promotions?

Yes! We often run seasonal promotions and offer free shipping on orders over $50. Sign up for our newsletter or follow us on social media to stay updated on deals and festive inspiration.

3. What is the best time to order to ensure delivery before Christmas?

To avoid delays, we recommend placing orders early, especially in November and December. This gives plenty of time for processing and shipping, so your decorations arrive in time to create that perfect holiday magic!